At Pickle Creek Herbs, we aim for 100% customer satisfaction for all our products. We have a 30-day money-back guarantee return policy for all products accompanied by a receipt. In the event of a return, your purchase amount will be refunded to the credit card/Paypal account used to purchase the Pickle Creek products. You will not be required to pay shipping to return a product. If you are asking for a product replacement due to a bottle broken during the shipping process, we would greatly appreciate photos of the broken item. Please contact us at 319-694-3054 or Jocelyn@picklecreek.com for credit or replacement instructions.